General conditions of purchase

To carry out and place the order of the desired product, you must select it by adding it to your cart or basket of products. Next, you must request the confirmation of the order, and must provide the personal data requested in the corresponding order form, as well as a delivery address, to which you can send the purchased product. Likewise, you must select the method of payment of the agreed price that you wish to use for the purchase, in accordance with the provisions of the third clause of these Conditions of Purchase.

Prior to confirming the order, you must accept these Online Conditions of Purchase. Once this acceptance has been made and after having verified that all the data contained in the order are correct, you can confirm your order through the web platform. As soon as the confirmation of your order has been produced, and once we have received it, we will send you an email to the e-mail you have previously provided, informing you of the effective receipt and acceptance of your order to purchase the product. It will be an indispensable condition for the shipment of the requested product, that there has been the acceptance of this by us.

The total price of the services offered on this website, and unless otherwise specified, said price will be expressed in euros and will include the applicable VAT in accordance with the tax regulations that should be applied, as well as -if applicable- the possible shipping costs generated for the delivery of the product at destination.

This total price may be displayed by you at the time of confirmation of the order placed, so that you can verify that both the purchase data and the price of the product are correct.

We reserve the right to modify the prices of the products offered through this website, keeping you informed about such modifications, which you can clearly visualize at the time of selection of the desired product.

Once the order of the product has been confirmed, you can proceed to the payment of this, through any of the modalities indicated below:

• Payment by credit or debit card, through the Bank's secure payment gateway.
• Payment through a PayPal account.

The payment of the price of the products will be made in euros (€). Our platform guarantees and ensures a secure payment procedure on the Internet.

Additionally, you are informed that we reserve ownership of the products sold until payment of the total price has been received, under the product you have ordered.

Once your order has been confirmed and accepted, as well as the price of the product has been paid in full, the product selected by you will be sent to you through the transport company, within a maximum period of approximately 24-48 hours following the placing of the order, and taking into account that orders placed on weekends will be processed the following Monday, unless it is a holiday or holiday period.

The transport company will make shipments of products throughout the Peninsula, Canary Islands and Balearic Islands, making the delivery under the responsibility of the carrier. The cost for the shipping costs of the products will be applied in accordance with the provisions of the Shipments and returns section.

Also, if you wish, you can schedule the free collection of your product in our physical store, for which you must indicate the corresponding option before making the payment of the product and confirming your order. You can pick up your order through the physical store, at the time you want, as long as it is during our opening hours.

The product will be delivered to the address you have provided at the time of placing your purchase order. In case you wish to modify this address, you must contact the transport company, stating any change of address, in order to the effective and satisfactory delivery of the product at destination.

Through these conditions of purchase, we inform you that you, as a consumer or user, have the right to enjoy a legal guarantee in relation to the products purchased on this website. The legal guarantee indicated in this clause represents the minimum assessed and required by law.

This legal guarantee will cover the lack of conformity (manufacturing defect) of the product with the conditions of this specified at the time of placing the order. This lack of conformity must be noticed by you at the time of delivery of the product, since, if you wish to allege once the delivery has been made, you will only have a period of six months to make such an allegation, and must also prove that the lack of conformity already existed at the time of actual delivery of the product. You must manifest the lack of conformity at the time of delivery, once the product has been reviewed; In case you allege lack of conformity within a subsequent period of six months, you must notify us in writing, either by postal mail to the address Masía Mas Gras, Callús 08262 - Barcelona, or by sending an e-mail stating your basic personal data (name, surname, address) and order number, to the email info@putonart.es.

The products to be returned will be collected by the transport or courier company designated by us, on the date and time indicated for this purpose, once your notification or communication has been received by postal or electronic means -assuming the cost of said return-, or at the time of delivery of the product if you had appreciated at that time the lack of conformity, and we will proceed to refund the amount paid by you through the route initially used for payment, unless you have expressly provided otherwise.

By virtue of the provisions of this clause, we recommend that you check and inspect the product at the time of delivery of this, in order to verify and be able to warn at that time the presence of any type of manufacturing defect that represents lack of conformity according to the conditions and particularities of the product specified in the offer of the product, and that you have accepted at the time of confirming your order.

The provisions of this clause will not be applicable for those cases in which you proceed to return the product, based on causes that are not due to a defect due to lack of conformity of the product, in which the provisions of clause seven of these conditions will be applicable.

We inform you that we do not assume any responsibility towards you, derived from the use that you can make or make of the products purchased through this website, and in particular, in relation to the assumptions indicated below:

• Losses of business or commercial profits of any kind that may have been caused.
• Losses in connection with the supply of the product or arising from your use of the product.
• Losses that do not arise or have not been caused by a default attributable or attributable to us.

Through these conditions of purchase, you are informed that you may exercise your right of withdrawal regarding the contracting or sale of the products offered on this website, without justification being necessary, and within fourteen (14) days from the effective confirmation of the sale thereof.

The consequence of the exercise of this right on your part, will involve the return of the amounts or amounts that have already been paid by you, in any case, no later than fourteen (14) days from the date on which we are informed of your decision to withdraw. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise.

To exercise the right of withdrawal indicated here, you must notify us of your will or decision to withdraw, either by postal mail to the address Masía Mas Gras, Callús 08262 - Barcelona, or by sending an e-mail to the email address info@putonart.es, by means of an unequivocal statement that expresses your desire to withdraw from the products contracted by you. Your communication must include the identification of the products ordered, your name, surname and address, as well as date and signature (the latter, only if the presentation is made on paper).

In relation to the return of the products that have already been delivered to you -as a result of the exercise of the right of withdrawal- we inform you that the return of those damaged or incomplete products will not be accepted, except for manufacturing defect, in which case the procedure specified in clause five must be followed. All products must be returned unused, contained in the original packaging, within a maximum period of fourteen (14) calendar days from the date on which you communicate your decision to withdraw, and being at your expense the shipping and return costs.

Model form for exercising the right of withdrawal